Etihad Airways Re-Emerges as Leaders at the WTA: Middle East


Key Takeaways

  • Etihad Airways secured seven awards, including recognition for Business Class, Customer Experience, Inflight Entertainment, Lounge Excellence, and Cabin Crew.
  • The airline’s consistent wins over fifteen years highlight its commitment to personalized services and crew training, contributing to its industry reputation.
  • The event celebrated global tourism’s resurgence and recognized leaders in the industry, showcasing the Ritz-Carlton Amman as a hospitality gem.

Amman, Jordan–The World Travel Awards (WTA) Middle East Gala Ceremony 2022 and its sister event, the World Meetings Incentives Conferences and Events (MICE) Awards, were conducted to celebrate the return of global tourism in a red carpet ceremony at The Ritz Carlton in Amman on October 23.

Etihad Airways’ Remarkable Win

The national airline of the United Arab Emirates, Etihad Airways, won in seven categories, including Middle East’s Leading Airline–Business Class, Customer Experience, Inflight Entertainment, and Middle East’s Leading Airline Lounge–First Class, and Middle East’s Leading Cabin Crew. The airline has also won the World’s Best MICE Airline 2022 award. 

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According to their website, this year’s victory marks a fifteen-year streak of being among the top in the industry. The airline is known for its highly personalizable in-flight dining and entertainment services. The airline crew is also known to have undergone extensive training before taking to the skies.

“As the UAE’s national airline, we’re proud to have won not one but seven prestigious awards and grateful to our guests and partners for making this possible,” said Terry Daly, Executive Director of Guest Experience, Brand, and Marketing at Etihad during the event. “At Etihad, our commitment to thoughtful hospitality distinguishes us from other airlines, and we will continue to take steps towards elevating the travel experience for our guests.”

The World Travel Awards is an authoritative multinational organization that operates on various continents and evaluates and recognizes leaders across multiple dimensions in the tourism industry (read more about the WTA: South America and WTA: Africa & Indian Ocean).

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The Ritz-Carlton’s Elegance

“What an incredible evening it has been here in Jordan – our first Gala Ceremony in this beguiling nation,” said Graham Cooke, Founder of the WTA, in the release. “And what a spectacular setting here at the much-heralded Ritz-Carlton Amman.”

Cooke added, “This evening we sampled the very best of the Ritz-Carlton brand in the latest hospitality jewel in Jordan’s crown. The hotel provides a majestic destination for both leisure and business travelers, as well as serving as a gateway to explore Jordan’s historic sites of Petra, Wadi Rum, and the Dead Sea.”

What We Think

Etihad Airways’ impressive win streak underscores its dedication to exceptional service, setting a high standard in aviation.

Their emphasis on personalized experiences and guest satisfaction is evident in the multiple accolades received. The World Travel Awards signify the industry’s recovery, spotlighting excellence in tourism.

The event’s choice of the Ritz-Carlton Amman highlights its role in promoting Jordan’s attractions. Such recognition not only elevates individual brands but also promotes the allure of destinations like Jordan for global travelers.

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Aqil K
Aqil K
Aqil writes about travel, tourism, and covers the many aspects of the digital nomad lifestyle.


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